Frequently Asked Questions
Everything you need to know about ordering your favorite treats from Rashmi’s Bakery.
How do you ensure the freshness of your baked goods during shipping?
All our products are baked to order and vacuum-sealed or placed in airtight packaging. We use insulated liners and cold packs for temperature-sensitive items to ensure they arrive at your doorstep as fresh as they left our oven.
Do you offer vegan or gluten-free options?
Yes, we have a dedicated selection of vegan and gluten-free cakes and pastries. Please check the 'Dietary Needs' section on our menu. Note that while we take precautions, our facility handles flour, eggs, and dairy.
What is your policy on returns and refunds?
Due to the perishable nature of our food products, we cannot accept returns. However, if your order arrives damaged or if there is an error on our part, please contact us within 24 hours with a photo for a full refund or replacement.
Can I schedule a specific delivery date for a special occasion?
Absolutely! During the checkout process, you can select a preferred delivery date. We recommend choosing a date 1-2 days before your event to account for any potential courier delays.
Do you provide nutritional information for your products?
Yes, detailed ingredient lists and nutritional facts are available on each individual product page. If you have specific allergy concerns, please contact our customer support team before placing your order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.